When American Airlines needed a PCI compliant global credit card processing solution, ProQuality delivered a first class custom solution on a coach fare.

Overview

aa-logo-300American Airlines needed a solution to replace their existing billing engine that was running on a PRAS mainframe system. Every time they needed to add a new input feed or any new functionality, it would take 6 to 9 months and cost between $250K–$500K to deliver. Competition included SAP, HP and Lufthansa when ProQuality Solutions was recommended.

Goal

Develop a mission critical global credit card processing (GCCP) solution with 100 percent reliability, security and PCI compliance. The user interface needed to provide a great customer experience, be highly adoptable while providing dynamic levels of configuration that would scale on a global level.

ProQuality Solution

After a short discovery session, within three weeks ProQuality delivered a fully operational Proof of Concept that wowed AA. The program was cleared for takeoff.

ProQuality delivered a custom global credit card processing (GCCP) solution to American Airlines in record time and under budget. The implementation launched with zero defects — and is still a huge success story.

The solution provides a high level of configuration using crisp, user-friendly interfaces. It processes all AA global transactions, interfaces with SAP accounting, generates invoices for credit card companies and creates a high volume of daily reports.

Since the GCCP implementation, the relationship is still flying high today. ProQuality has successfully delivered several additional projects for AA, including Japan ESF, PIN Debit, Brazil, Facet, EGSF and RAC system integration (part of the USA Air merger project).